QuotesChimp is safe to say that a great many people in this country are very unhappy about insurance. Some are angry with their indiן?½vidual companies, some with the insurance industry in general, and a great many more with both. True, part of this dissatisן?½faction is caused by insurance company practices and procedures and by weaknesses in the area of regulation (see Post 39). But too many consumers have only themselves to blame because of the poor manner in which they have gone about the task of shopping for insurance coverage.